“If it is too inconvenient I'm not going after it:” Convenience as a critical factor in information-seeking behaviors: "Publication year: 2011
Source: Library & Information Science Research, Volume 33, Issue 3, July 2011, Pages 179-190
Lynn Sillipigni, Connaway , Timothy J., Dickey , Marie L., Radford
In today's fast-paced world, anecdotal evidence suggests that information tends to inundate people, and users of information systems want to find information quickly and conveniently. Empirical evidence for convenience as a critical factor is explored in the data from two multi-year, user study projects funded by the Institute of Museum and Library Services. The theoretical framework for this understanding is founded in the concepts of bounded rationality and rational choice theory, with Savolainen's (2006) concept of time as a context in information seeking, as well as gratification theory, informing the emphasis on the seekers' time horizons. Convenience is a situational...
Research highlights: ►User convenience is a major research finding, in all information-seeking situations. ►Users satisfice information needs, finding resources that are quick and good enough. ►Ease of direct access to information resources is very important. ►Time is an important situational factor, across demographic categories. ►Library systems should become more like the Web, and embedded in users' workflows."